Delivery costs will be specified on the Site, all taxes included, during the Order process and must be accepted by the Customer at the time of validation of the Order.
They will appear on a specific line separate from that specifying the price of the Products.
It is expressly stated that the amount of delivery costs may vary depending on the territory of delivery of the Products, which the Customer expressly acknowledges and accepts.
Delivery times are indicated on the Site and depend on the delivery method chosen by the Customer. Delivery times exclude Saturdays, Sundays and public holidays.
Pursuant to Article L. 216-1 of the French Consumer Code, the Parties agree that the Products will be delivered within the timeframes specified during the Product Order process and before validation of said Order. Delivery times are also stated in the Order confirmation email sent to the Customer.
Delivery times include the preparation and dispatch of the Order, as well as the time taken to deliver the Products to the delivery point (Customer’s postal address or relay point).
In the absence of an indication on the Site of a delivery time for the Products, Naali undertakes to deliver them within a maximum of 30 (thirty) days from the Order validation email sent to the Customer by Naali. In this case, the Products concerned are delivered within the time indicated on the Site and recalled at the time of the Order.
However, as Naali uses external service providers (carriers, postal services, etc.) to deliver the Products, Naali is entirely dependent on these third-party service providers. The delivery times indicated on the Site may therefore be impacted by the service providers, without Naali being responsible for these delivery delays and the consequences that may result from them.
When delivery is made against signature, this constitutes proof of proper receipt of the package. The transfer of risks and liability relating to the Products takes place upon receipt of the Products by the Customer. From this date, the Customer will be solely responsible for them, as well as for their use and any consequences that may arise therefrom. Consequently, the Customer undertakes to check, at the time of delivery, that the Order delivered is complete, compliant and has not been damaged. Otherwise, the Customer undertakes to refuse to accept the Order and to affix his signature on any supporting document. Any Order received against signature by the Customer will be considered to be compliant, complete and in perfect condition at the time of delivery.