Refund Policy
Conditions of application of the guarantee
Withdrawal period: You have 30 days from the date you receive your package to exercise your right of return. The actual delivery date (to the mailbox or relay point) will be the date of return.
Product Return: To qualify for a refund, you must return the product to us in its entirety, including its packaging and any accessories provided, even if the product has been used or opened.
Return costs: Return costs are the responsibility of the customer.
Return procedure:
Before any return, please contact us at bonjour@naali.fr for return instructions and address.
Carefully package the product to avoid damage during transport.
Once the package is received and verified by our team, we will proceed with the refund.
Refund: The refund will be issued after receipt and verification of the returned package. The refund will be issued using the same payment method used for the purchase.
We reserve the right to refuse a refund if the above conditions are not met.
For any questions or assistance, our customer service is available at bonjour@naali.fr.
Damages and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right.
Exceptions or Non-Returnable Items
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.
14-day cooling-off period in the European Union
Notwithstanding the above, if the goods are being shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
We will notify you once your return is received and inspected, and let you know if your refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please keep in mind it can take some time for your bank or credit card company to process and post your refund.
If it’s been more than 15 business days since your return was approved, please contact us at hello@naali.fr.
Right of withdrawal and “satisfied or refunded” guarantee
In accordance with current legislation, the customer has 14 calendar days from receipt of their order to exercise their right of withdrawal, without having to provide a reason or pay a penalty. After this period, Naali offers a “satisfied or refunded” commercial guarantee extended to 30 days from the date of receipt of the product. This guarantee allows the customer to request a refund if the product does not suit them.
In all cases, return costs are the responsibility of the customer , who remains responsible for the proper delivery of the returned package. The product must be returned in its original packaging, intact and complete. Once the product has been received and checked, the refund will be made within a maximum of 14 days.
Free delivery from €60
Fast and CO2 neutral
One of the best saffron in the world
Only 100% red saffron and nothing else
Customer Service
Available on Messenger, by phone and by email
Guarantee
30 days guarantee to try and love our products
Secure payments
Pay securely with our CIC bank
